Exchange & Returns – Smart Premium Store

At Smart Premium Store, we want every customer to be fully satisfied. If something isn’t right, we make exchanging or returning your product easy and hassle-free.

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1. Easy Exchange Policy

You can request an exchange if:

You received the wrong product

The product has a defect or damage

The size, color, or item is not as described

We will replace the item with a new product after verification.

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2. Return Policy

You can return your product within 3–7 days of receiving it, depending on your location and item type.

Returns are accepted only if the product is:

Unused

In original packaging

With all tags and accessories included

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3. Refund Process

Refunds are processed according to your selected payment method.

Refunds may take 3–7 business days after approval

Shipping charges are non-refundable (except for defective items)

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4. Damaged or Defective Items

If your product arrives damaged or faulty, contact us immediately with pictures or video.

We will arrange a replacement or refund as soon as possible.

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5. How to Request a Return or Exchange

Simply contact our support team with:

Order number

Product name

Reason for return/exchange

Photo/video proof (if required)

Our team will guide you through the quick and easy process.

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Customer Satisfaction Comes First

We are committed to providing a smooth shopping

 experience. If you face any issue, our support team is always ready to help.