Orders & Returns – Smart Premium Store

We want your shopping experience to be smooth and stress-free. Below you will find everything you need to know about placing orders and requesting returns.

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📦 Orders

How to Place an Order

1. Choose your product

2. Add to Cart

3. Proceed to Checkout

4. Enter your details

5. Confirm your order

Order Confirmation

After placing an order, you will receive a confirmation SMS or email with your order number.

Order Processing

All orders are processed within 24 hours.

Once shipped, you will receive a tracking number.

Changing or Cancelling an Order

If your order has not shipped yet, you can request:

Order change

Order cancellation

Contact us immediately for help.

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↩️ Returns

Return Eligibility

You can return your product within 7 days if:

Wrong item delivered

Damaged item

Defective item

Missing items in the package

Return Conditions

Item must be unused

Item must be in original packaging

Proof (photo/video) may be required

How to Request a Return

Email us with:

Your name

Order number

Product photos (if damaged/wrong item)

📧 support@smartpremiumstore.shop

Our team will review your request within 24–48 hours.

 

 

💰 Refunds

Refund Method

Refunds are issued through your original payment method or store credit.

Refund Timeline

Once approved, refunds are processed within 3–7 business days.

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🔁 Exchange Policy

If you want to exchange your item for a different size, color, or model, contact us within 7 days of delivery.

 

Need More Help?

📧 support@smartpremiumstore.shop

We are always here to help y

ou.